F.A.Q.

Frequently Asked Questions

To place your order, you need to be a member on our website https://www.proforhansen.com. After completing the membership process, you can add the products you like to your cart, follow the payment steps and complete your order.

We have various payment options on our site such as credit card, bank transfer and cash on delivery. You can easily carry out your transactions with our secure payment infrastructure.

Your orders are shipped the same day after payment confirmation. Delivery time varies between 1-3 business days depending on the city you are in.

You can request a return or exchange within 14 days of receiving our products. For return and exchange transactions, the product must be in its original packaging, unused and undamaged.

Yes, all products sold on our site are natural and organic. We offer the highest quality and most reliable products to protect your health.

The expiry dates of all the products we offer for sale are stated in the product descriptions. We regularly renew our stocks to provide fresh and long-lasting products.

A tracking number will be sent to you when your order is shipped. With this tracking number, you can track the status of your order on the cargo company’s website.

You can read the descriptions on the product pages or contact our customer service here for more information about our products. We would be happy to assist you in the best way possible.

You can reach our customer service by phone at 0544 488 16 16 or by e-mail at eticaret@orhansen.com. You can also reach us by filling out the contact form on our site.

The content information of our products is stated in detail on the product pages. You can find content information, instructions for use and other important details here.

You can become a member of our site and register for our e-mail newsletter to be informed about our campaigns and discounts. You can also learn about current opportunities by following our social media accounts.

Some of our products are vegan. You can choose our products with the vegan label in the product descriptions.

The content information of our products is stated in detail on the product pages. Our products, which are produced with natural and organic ingredients, do not contain any chemical additives.

Our herbal teas are carefully prepared from various herbs to support your body health. The benefits of each tea are detailed in the product descriptions.

Instructions for use of our food supplements are stated on the product packaging and product pages. It is important to follow these instructions for correct use.

Our natural cosmetic products are offered in a variety suitable for different skin types. The suitability of each product for skin type is stated in the product descriptions.

Our products are made from natural and organic ingredients and generally do not show side effects. However, if you have any allergies or health problems, it is recommended that you consult a specialist before using the product.